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FAQS

Orders are dispatched every Monday, Wednesday & Friday before 12pm. Orders placed after 12pm will go out on the next dispatch day. All orders are sent via Royal Mail Tracked Delivery.
 

UK DELIVERY 

P&P Royal Mail 48 Tracked Delivery  £3.99

 

EUROPEAN DELIVERY

P&P Royal Mail International Tracked & Signed Delivery £6.95

 

INTERNATIONAL DELIVERY

USA, Australia and Rest of World

P&P Royal Mail Tracked Delivery £9.95

 

Please note that during peak dispatch times delivery time frames may be extended.

All UK orders will receive a Royal Mail tracking number either via email or telephone depending on which contact information you have provided. You will be able to use this tracking number to see where your order is up to and when it has been delivered. 

In the event of an order not being delivered and returned to us we cannot refund postage costs but we will do our best to help. Please contact us on: ask@shopcameo.co

 

Who Pays For Customs Fees?

When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We would always advise checking before purchase.

We cannot predict which of these fees, if any, will be applied and therefore Shop Cameo Ltd isn’t responsible for any additional charges that may apply after a purchase is completed.

 

How do I pay customs fees?

If your package is subject to customs fees, your package may be held at your local customs office. Contact your local customs office to find out your next steps as you may need to pay additional charges. 

SIZING

Our body jewellery is sized for piercings that have been done with a needle. Please see our guide to gauge sizes below. Please consult with your body piercer or message us before ordering if you need advice on sizing.

 

Gauge to MM Conversion Table

 

Gauge

Millimeters(mm)

18g

16g

1.0mm

1.2 mm



14g

1.6 mm

12g

2 mm

10g

2.4 mm


RETURNS

For hygiene reasons we can only accept returns on faulty goods. Returns need to be made within 14 days. All items must be in their original packaging and unworn to qualify for a replacement and we do not refund postage. Ensure items are adequately protected when returning as we cannot replace items that have been damaged or lost as a result of poor packaging.   

If you have received a faulty product, we're very sorry! Please contact us as soon as possible with photographs so we can arrange the next steps. We cannot accept lost items as faulty. If we request that you return the item to us for inspection, please note that we do cover refund postage! 


CUSTOMER SERVICE

If you do need to contact us our customer service team are available:

Monday - Friday, 10am - 2pm

ask@shopcameo.co